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Asked Questions

Wondering about something? We may already have an answer.

User Manuals

Trying to set up the app or a device? Refer to the user manuals.


Need more help? Here

are some video

instructions that might be useful. 


What is the next step after I receives the HealthIO kit?

  1. Device set up: The HealthIO kit includes a ‘Getting Started Guide’ that provides step-by-step guidance on how to set up each device.
  2. App set up: Once you downloads the app, you can set up the frequency to record vitals, medication schedule, wellness activity schedule and add a support network.

How can I get help with device setup?

Please refer to the Setup page. That section has detailed step by step videos to guide through the process. You can also contact us via email at for further questions.

What is an ‘advocate’? Who can be an advocate?

An ‘advocate’ is a person who cares about your health and can help you meet your health/wellness goals. It can be a family member, a close friend or someone at the doctor’s office. You can set-up more than one advocate.

Is my data secure? What has HealthIO done to ensure that my data cannot be accessed by an unauthorized person?

HealthIO has taken all the necessary measures to ensure security and privacy of your data. Your data is split into two sets; one set identifies you – name, email address, date of birth and the other has your health data. These data sets are stored separately in data storage services that are compliant to HIPAA laws. Your data is transmitted securely from a smartphone / tablet to the HealthIO servers. Access to your data is provided based on your consent.


User Manuals